Frequently Asked Questions
Everything you need to know about shopping with Ziajaonline.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take up to 10-14 business days depending on the destination.
Are Ziaja products tested on animals?
No, Ziaja is committed to cruelty-free beauty. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so.
What is your return policy for skincare products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return.
How do I know which product is right for my skin type?
Each product page features a 'Skin Type' indicator. You can also use our website filters to shop by concern, such as dry, oily, sensitive, or mature skin, to find your perfect match.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payments through PayPal and Apple Pay.
Do you offer samples with orders?
Yes! We love letting our customers try new things. Most orders include a selection of complimentary sachets or deluxe samples based on current stock availability.