Returns & Exchanges

At Ziajaonline, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy for unused and unopened products. If your order doesn't meet your expectations, we are here to help ensure a smooth and hassle-free return process.

1

Initiate Your Request

Contact our beauty support team via email with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare Your Package

Carefully pack the unopened beauty products in their original packaging to ensure they are protected from damage during transit.

3

Ship the Items

Affix the provided return label or use a tracked shipping service to send the package back to our central distribution warehouse.

4

Receive Your Refund

Once our quality control team inspects the items, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing